Data / Analytics Support Engineer
Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution.
Maintain strong relationships with our customers for the delivery of technical support.
Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.
Work across geographically distributed teams.
What You Bring
Proven experience in Technical Support in a technology business.
A technical background in the data analytic field.
Strong verbal and written communication skills in English
A customer-oriented focus.
Experience in a Linux/Unix environment
Knowledge of databases or search software technologies.
Experience with SaaS and/or Distributed systems.
You are a Team player; ability to work in a fast-paced environment with a positive and adaptable approach.
Proven strong technical understanding of software products.
Collaboration with Developer teams on escalation issues.
U.S. citizen for the Government positions.
Health coverage provided for you including vision and dental. Family can be added to the plan
Generous number of vacation and sick days along with all US Federal Holidays
On the job and technology certification training
Working with industry leaders in Data/Analytics
Starts at $60,000